Your privacy is important to us. Learn how we collect, use, and protect your information.
Welcome to the Nagarpalika Municipal Complaint System ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our complaint management system.
| Information Type | Purpose |
|---|---|
| Full Name | To identify you and address your complaints |
| Mobile Number | For WhatsApp notifications and contact purposes |
| Email Address | For email notifications and updates |
| Address & Plot Number | To locate the issue area and assign to correct ward |
| Ward Number | To route complaints to the appropriate department |
| Complaint Details & Photos | To document and resolve your issue |
| Information Type | Purpose |
|---|---|
| Device Information | To optimize our service for your device |
| Browser Type | To ensure compatibility |
| IP Address | For security and fraud prevention |
| Push Notification Subscription | To send real-time updates |
To register, track, and resolve your complaints efficiently
To keep you updated on complaint status via push, email, or WhatsApp
To analyze complaint patterns and improve municipal services
To protect against unauthorized access and fraud
We do not sell your personal information. We may share your information only in these circumstances:
All data is encrypted using industry-standard SSL/TLS protocols
Strict authentication measures protect your account
Regular backups ensure your data is never lost
You have the right to:
To exercise these rights, please contact our Grievance Officer using the information below.
📞 Phone
1800-123-456
(Toll Free)
📍 Address
Municipal Corporation Office
Civil Lines, City Center
PIN: 123456
⏰ Office Hours
Monday - Friday
9:00 AM - 6:00 PM
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We may update this privacy policy periodically. We will notify you of any changes by posting the new policy on this page.